POST CONFERENCE REPORT



Gold Partners







Speakers

Customer journey mapping process – a form of ensuring cross functional listening

Prakash Dadlani, Sr. Vice President - Customer Centricity, Aditya Birla Group

The Need For AI In Customer Experience: 3 Building Blocks for Successful Application

Geetika Kambli, Managing Partner, Future Factory

Transforming CX with AI and IoT

Vishal Agarwal, CEO, Locobuzz

Where To Invest First In AI, And What Is Really Needed?

Arindam Biswas, Head - Digital Intelligence COE, FedEx India

Where To Invest First In AI, And What Is Really Needed?

Giridhar Vemuganti, Head - Customer Service Operations, Tata CliQ

Where To Invest First In AI, And What Is Really Needed?

Harshit Desai, Head - Customer Experience, Alliances & Automation, Aditya Birla Finance Ltd.

"The Best Service is No Service" Using AI at its Best

Sankaran Venkataramanan, Senior VP O&T, Citibank NA

Improving Key CX Metrics” using AI

Rajesh Chandran, Head - Customer Experience Asia Pacific, Cisco

Where Do You Stand? Building Business Case for AI/CX

Shubhi Agarwal, COO, Locobuzz

Where Do You Stand? Building Business Case for AI/CX

Amit Lall, Head - Workplace Solutions, Sodexo

AI/ML driven decision making at Ola

Chetan Dixit, Head- BI & Analytics, Ola

Falling Into The Trap

Ajay Nambiar, Head - Customer Experience, L&T Realty

Turning Data into High-Impact Customer Insight: Using Data to create the Ideal Customer Experience?

Vishal Sampat, AVP - Customer Experience, Axis Bank

AI enabled Experiential Banking - Trends for 2020

Subhadip Saha, Head of Digital Innovation - Mobility Banking & Emerging Technology, HDFC Bank



Testimonials

"Good Learning!!! "

- Vishal Senpark
AVTP - Customer Experience
Axis Bank

"It was a good insightful discussin on all aspects of AI,ML & Analytics. "

- Sangeeta Patel
Senior Product Manager
NeoGrowth Credit pvt. ltd.